TSD Operational Log - Page 16

Dear TSD-users,

the maintenance is finished according to plan today at 25/10 at 16:00. The service is back in production.

Regards,

Francesca

Dear TSD-users,

we have observed that the old versions of the VMWare Horizont View Client are no longer compatible with the TSD infrastructure and the use of them might result into login problems (system hangs upon login). Therefore we strongly suggest you to upgrade the Client on your local machine to the latest version. The upgrade take few minutes but you need administrator right to do it. If you do not have it, please contact your local IT.

Please read the instructions on how-to upgrade here:
http://www.uio.no/english/services/it/research/storage/sensitive-data/use-tsd/login/pcoip/Install_VMwareClient_on_Win_Mac_Linux.html

Regards,
Francesca@TSD

Dear TSD-users,

there will be a downtime of the TSD infrastructure on Tue. 25/10 between 13:00 and 16:00. During the downtime, we will upgrade the HNAS storage disk and the Colossus cluster and we will set up a new gateway for failover mechanism. The login to any service in TSD will be not possible at any time during the maintenance stop and the Colossus will be drained. In order not to kill any running job, we have put a reservation on the Colossus cluster so that all the jobs that are supposed to run beyond the maintenance will not start immediately, but will instead queue until the maintenance is finished.

Regards,
Francesca@TSD

Dear TSD users,

on Friday 07/10 between 13:00 and 14:00, there will be a second (and last) update of the VMWare View infrastructure. During the maintenance, it will not be possible to login to the Windows VMs via Horizont View Client (PCoIP login). The login will be instead possible by using the old ssh+RDP mechanism, if the user properly "Log off" from the last opened PCoIP section.
Please notice that the machines will keep running during the maintenance and no processes will be killed.
The user of the linux VM are not affected by the maintenance.

Follow our operations on our operational log:
http://www.uio.no/tjenester/it/forskning/sensitiv/log/

This is really the last step before enabling the web-based login protocol to the Windows VMs. You will get more info about it very soon. Sorry for the short notice of this maintenance but the need for it came late and for your convenience we prefer to do operations during the autumn-holidays week....

Dear TSD-users

 Issue related to the mounting  filesystem is now resolved.

Sorry for the inconvenience.

Nihal @TSD

 We are experiencing some issues related to the file-system. This will course problems to our Linux VM users. Listing files (ls) and "module load" may not work due to this. We are are working on a fix and please see here for updates.

Sorry for the inconvenience.

Nihal @TSD

Dear TSD user,

we need to perform some maintenance on the Colossus cluster and therefore we need to reserve the cluster to avoid that jobs will be running at the time of the maintenance. Since the time required for the operation is short we have decided, for the first time and exceptionally, to make it during weekend. This means that we have reserve the cluster from today (Friday 30/09) at 8:00. Jobs that are already running will keep on running. New jobs will not start but will stay on the queue until the reservation is removed. We expected to finish by Sunday at latest.

Please follow the status of the maintenance on our operational log!

We are working to make Colossus bigger, safer, stronger...

Regards,

Francesca

Dear users

Loging to windows via VMware Horizon klient is available now.

Best reagrds

Nihal D.Perera

On Monday 26/09 between 13:00 and 15:00, the VMWare View infrastructure will be updated. During the maintenance, it will not be possible to login to the Windows VMs via Horizont View Client (PCoIP login). The login will be instead possible by using the old ssh+RDP mechanism, if the user properly "Log off" from the last opened PCoIP section.

Please notice that the machines will keep running during the maintenance and no processes will be killed.
The user of the linux VM are not affected by the maintenance.

Follow our operations on our operational log:
http://www.uio.no/tjenester/it/forskning/sensitiv/log/

This is the last step before enabling the web-based login protocol to the Windows VMs. You will get more info about it very soon.

Regards,
Francesca

Dear user

We have managed to complete the maintance work ahead of planned time schedule. All the Windows VM are now in service.

Regards

Nihal

Dear TSD-users,

on Monday 19/09 between 8:00 and 16:30 am there will be a maintenance stop of the windows VMs in TSD. The maintenance work aims at deploying and enabling BLAST, a new web-based login protocol to the Windows VMs, in the projects between p13 to p159 (included). The BLAST agent has been already installed on the machines between p160 and p202, so these projects will not be affected by the downtime. During the downtime the machines will not be available for login and the existing section will be closed.
Please follow the updates on the operations on our operational log:
http://www.uio.no/tjenester/it/forskning/sensitiv/log/

The new login protocol will be enabled some days after and you will receive a new mail with instructions on how to do the login. We are very confident that the new web-based login will improve significantly the user-friendliness, thus making TSD an even more powerful service for research on sensitive data!

Regards,...

We have now finished the maintenance on Windows VM's for projects p160- p190 .

All the Windows VMs for projects p160 -P190 are back in service now.

Sorry for any inconvenience caused.

Regards  on behalf of the TSD-team
Nihal D. Perera

This downtime applies only for Windows virtual machines  for projects : p160  to p190.  
Time: Thursday  07:00  -15:00 hrs...

Users will not be able to change their password via brukerinfo inside TSD at the moment.

We apologize for the inconvenience,

Regards,

Nihal D. Perera

Dear TSD-users,

the new version of brukerinfo will be deployed in TSD on Thursday the 25/08 between 10:00 and 12:00. This means that users will not be able to change their password via brukerinfo inside TSD during the maintenance window. We hope to finish by 12:00, but in case of delay the operational log will be update.

We apologize for the inconvenience,

Regards,

Francesca

Dear TSD-users,

on Saturday 11/06 at 8:00 am we will test the failover mechanism for the main routers in TSD. The users that will be logged in at the time of the testing will be probably logged out and will need to log in again. A part from that, there will be any other consequence for the TSD infrastructure.

Regards,

Francesca

Dear TSD-users,
the planned maintenance stop is successfully finished, with 45 minutes delay. The service is back in production. Jobs that were queuing has already started.

Regards,
Francesca
 

Dear TSD-users,

please remember the TSD maintenance stop tomorrow Wed 08/06 at 9:00 am (90 minutes). The service will be totally unavailable during the maintenace. 

Regards,
Francesca
 

Dear TSD-users,

the filelock is not responding at the moment, so the import/export of files is not possible at the moment. We are working to solve the problem as soon as possible.

We apologize for the inconvenience,

Regards,

Francesca

Dear Colossus-users,

due to a security bug in the configuration of the export of the BeeGFS filesystem from Colossus to the TSD disk, the submission to cluster is not possible at the moment and the BeeGFS disk is not accessible  (/cluster/project/pXX). The jobs that are running at the moment will still run, and the outputs will be found in the /cluster/project/pXX area, once it will be enabled again. We are aiming at solving the security issue  as soon as possible. You will receive more info tomorrow around noon.

We apologise for the inconvenience.
Regards,
Francesca

Dear TSD user,

we are having network problem at the moment and the TSD is not reachable. We are working to investigate the causes in order to solve the problem as soon as possible.

We apoligise for the inconvenience.

Regards,

Francesca

Dear TSD-users,

on the 11/05-2015 we had a hardware failure of one DELL hosts. All the machines on that host went down and immediately rebooted on an other of the available host. But the view server was down for one hour and the users could not login to windows machines via PCoIP. Linux VMs were all the time available via the thinlinc protocol.

The problem was caused by an hardware failure and we are now in contact with the vendor to discuss the incident and possibly have the host replaced.

We apologize for the inconvenience,

Regards,

Francesca