INF5200 - Autumn 2003

Pensum/l?ringskrav

What is CSCW? Definitions of CSCW

  • Ellis, C. A.; Gibbs, S. J. and Rein, G. L. (1991). Groupware: Some Issues and Experiences, Communications of the ACM vol. 34 no. 1 (Jan. 1991), pp. 39-58 Available at ACM electronic library.
  • Grudin, J. (1994). Computer-Supported Cooperative Work: History and Focus, IEEE Computer vol. 27 no. 5 (May 1994), pp. 19-25. Available at http://www.ics.uci.edu/~grudin/Papers/IEEE94/IEEEComplastsub.html and available at ACM electronic library.

Case studies in CSCW

  • Orlikowski 1992a. "Learning from Notes: Organizational Issues in Groupware Implementation," Turner and Kraut (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'92, ACM, pp. 362-369. Available at ACM electronic library.
  • Grudin, J. and Palen, L. (1995). "Why Groupware Succeeds: Discretion or Mandate?", Marmolin et al. (eds.): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, ECSCW'95, Kluwer, pp. 263-278 Available at ACM electronic library.
  • Fitzpatrick, G., Mansfield, T., Kaplan, S., Arnold, D., Phelps, T. and Segall, B. (1999). ?Augmenting the Workaday World with Elvin,? Proceedings of the Sixth European Conference on Computer Supported Cooperative Work, 12-16 September 1999, Copenhagen, Denmark, ECSCW ?99, Kluwer Academic Publishers, pp. 431-450.
  • Trigg, R. H., Blomberg, J. and Suchman, L. (1999). ?Moving document collections online: The evolution of a shared repository,? Proceedings of the Sixth European Conference on Computer Supported Cooperative Work, 12-16 September 1999, Copenhagen, Denmark, ECSCW ?99, Kluwer Academic Publishers, pp. 331-350.

What is cooperative work? Strauss? theory of articulation work, social worlds

  • Schmidt, K. and Bannon, L. (1992). "Taking CSCW Seriously. Supporting Articulation Work," Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 1 no. 1, pp. 7-40
  • Fitzpatrick, G.; Tolone, W. J. and Kaplan, S. M. (1995). "Work, Locales and Distributed Social Worlds," Marmolin et al. (eds.): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, ECSCW'95, Kluwer, pp. 1-16
  • Nardi, B. A., Whittaker, S., and Bradner, E. (2000). ?Interaction and outeraction: instant messaging in action,? Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 41-48. Available at ACM electronic library.

CSCW in organizational contexts: organization & management

  • Ciborra, C. U. (1996): "Introduction: What does Groupware Mean for the Organizations Hosting it?" In Ciborra (ed.): Groupware & Teamwork. Invisible Aid or Technical Hindrance, Wiley, pp. 1-19.
  • Perin, C. (1991). ?Electronic social fields in bureaucracies,? Communications of the ACM, Vol. 34 (12), pp. 74-82. Available at ACM electronic library.
  • Herbsleb, J. D., Mockus, A., Finholt, T. A., and Grinter, R. E. (2000). ?Distance, dependencies, and delay in a global collaboration.? In Whitakker and Kellogg (eds.), Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 319-328. Available at ACM electronic library.

Coordination mechanisms and workflow systems in and for CSCW

  • Bowers, J.; Button, G. and Sharrock, W. (1995): "Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor", Marmolin et al. (eds.): Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, ECSCW'95, Kluwer, pp. 51-66
  • Carstensen, P. H. and S?rensen, C. (1996): From the Social to the Systematic. Mechanisms Supporting Coordination in Design, Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 5 no. 4, pp. 387-413 http://www.aston.ac.uk/~sorensec/docs/cscw/social.html

Cultural Historical Activity Theory: Dialectical theory on mediation of social practices and cooperative work

  • Kuutti, K. (1991): "The Concept of Activity as a Basic Unit of Analysis for CSCW Research," Bannon et al (eds.): Proceedings of the 2nd European Conference on Computer-Supported Cooperative Work, ECSCW'91, Kluwer, pp. 249-264
  • Bardram, J. E. (1997): "Plans as Situated Action: An Activity Approach to Workflow Systems," Hughes et al. (eds.): Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work, ECSCW'97, Kluwer, pp. 17-32
  • Bardram, J. E. (1998): "Designing for the Dynamics of Cooperative Work Activities," Poltrock and Grudin (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'98, ACM, pp. 89-98 Available at ACM electronic library.
  • Engestr?m, Y. (2000). Activity Theory and Social Knowledge: A Story of Four Umpires, Organization, special issue.

Structuration theory (Giddens): Dialectical theory on structuring of social processes in organizational cultures

  • Orlikowski, W. J. (1992). "The duality of technology: rethinking the concept of technology in organizations," Organization Science, vol. 3 no. 3 (Aug. 1992), pp. 398-427
  • Giddens, A. Constitution of Society. Cambridge: Polity. Chapter 1: Elements of the Theory of Structuration, 1-40.

Actor-Network Theory: relations and interactions in human-technological ensembles

  • Berg, M. (1997). "On Distribution, Drift and the Electronic Medical Record: Some Tools for a Sociology of the Formal," Hughes et al (eds.): Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work, ECSCW'97, Kluwer, pp. 141-156
  • Hanseth, O. and Monteiro, E (1997). Inscribing Behaviour in Information Infrastructure Standards, Accounting, Management & Information Technology vol. 7 no. 4, pp. 183-211. Available at http://www.ifi.uio.no/~oleha/Publications/siste.enkel.doc.html
  • Sandahl, T. I. (1999). From Paper to Digital Documents: Challenging and Improving the SGML Approach (Summary part of) Ph.D. Thesis, Department of Informatics, University of Oslo. Available at http://www.uio.no/~toneis/forelobig/tone.htm

A theory on communication (Speech act theory) and debate in CSCW

  • Flores, F.; Graves; M., Hartfield, B. and Winograd, T. (1988): "Computer Systems and the Design of Organizational Interaction," ACM Transactions on Office Information Systems, vol. 6 no 2, pp. 153-172 Available at ACM electronic library.
  • Suchman, L. (1994): "Do Categories Have Politics? The Language/Action Perspective Reconsidered," Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 2 no 3, pp. 177-190
  • Winograd, T. (1994): "Categories, Disciplines, and Social Coordination," Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 2 no 3, pp. 191-197
  • Commentaries from a debate in CSCW: The Journal of Collaborative Computing, vol. 3 no 1, 1995 Button, G.: "What's Wrong with Speech-Act Theory?", pp. 39-42 Grudin, J. and R.E. Grinter: "Ethnography and Design," pp. 55-59 de Michelis, G.: "Categories, Debates and religion Wars," pp. 69-72
Orlikowski, W. J.: "Categories: Concept, Content, and Context," pp. 73-78

CSCW in work contexts

  • Bowers, J. and Martin, D. (2000). ?Machinery in the new factories: interaction and technology in a bank?s telephone call centre,? Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 41-48. Available at ACM electronic library.
  • Gutwin, C. and Greenberg, S. (1998). "Design for Individuals, Design for groups: Tradeoffs between Power and Workspace Awareness," Poltrock and Grudin (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'98, ACM, pp. 207-216 Available at ACM electronic library.

Diverse themes in CSCW: Away from the desktop, mobility, awareness, tangibility

  • Brave, S; Ishii, H., and Dahley, A. (1998): "Tangible Interfaces for Remote Collaboration and Communication," Poltrock and Grudin (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'98, ACM, pp. 169-178 Available at ACM electronic library.
  • Luff, P. and Heath, C. (1998): "Mobility in Collaboration," Poltrock and Grudin (eds.): Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW'98, ACM, pp. 305-314 Available at ACM electronic library.
  • Taylor, A. S. and Harper, R. (2002). ?Age-old practices in the ?new world?: a study of gift-giving between teenage mobile phone users.? In Wixon (ed.), Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI ?02, ACM, pp. 439-446. Available at ACM electronic library.

Diverse themes in CSCW: Visualization, Heterogeneity and Standardization

  • Bowers, J., and Martin, D. (1999). ?Informing Collaborative Information Visualisation Through an Ethnography of Ambulance Control?, Proceedings of the Sixth European Conference on Computer Supported Cooperative Work, 12-16 September 1999, Copenhagen, Denmark, ECSCW ?99, Kluwer Academic Publishers, pp. 311-330.
  • Clement, A. and Wagner, I. (1995). ?Fragmented Exchange: Disarticulation and the Need for Regionalized Communication Spaces.? In Marmolin et al. (eds.), Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work, ECSCW ?95, Kluwer, pp. 33-49.
  • Heps?e, V. (1997): "The Social Construction and Visualisation of a New Norwegian Offshore Installation," Hughes et al. (eds.): Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work, ECSCW'97, Kluwer, pp. 109-124.
  • Benford, S.; Snowdon; D., Colebourne; A., O'Brien, J. and Rodden, T. (1997): "Informing The Design Of Collaborative Virtual Environments," Hayne and Prinz (eds.): Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work, GROUP'97, ACM, pp. 71-80 Available at ACM electronic library.

CSCW going forward: Designing for cooperation and collaboration

  • Cohen, A. L., Cash, D., and Muller, M. J. (2000). ?Designing to support adversarial collaboration.? In Whittaker and Kellogg (eds.), Proceedings of the Conference on Computer-Supported Cooperative Work, CSCW 2000, ACM, pp. 31-49. Available at ACM electronic library.
  • Kyng, M. (2000). ?Designing for cooperation: cooperating in design,? Communications of the ACM, pp. 65-73. Available at ACM electronic library.
  • O?Day, V. L., Adler, A., Kuchinsky, A. and Bouch, A. (2001). ?When Worlds Collide: Molecular biology as interdisciplinary collaboration.? In Prinz et al. (eds.), Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, ECSCW 2001, Kluwer, pp. 399-418.

CSCW going forward: Challenges for Designers

  • Grudin, J. (1994): Groupware and Social Dynamics: Eight Challenges for Developers, Communications of the ACM vol. 37 no. 1 (Jan. 1994), pp. 93-105. Available at http://www.ics.uci.edu/~grudin/Papers/CACM94/cacm94.html and available at ACM electronic library.
  • Robinson, M. (1993): "Design for Unanticipated Use ...", de Michelis et al. (eds.): Proceedings of the Third European Conference on Computer-Supported Cooperative Work, ECSCW'93, Kluwer, pp. 187-202

Published May 19, 2003 10:25 AM - Last modified Sep. 15, 2004 12:30 PM
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