Teaching plan

09:15-10:00 Information Introduction and Overview.

10:15-11:30 What is Quality and is it possible to measure quality?

12:15-14:00

Dep. Director General Geir Sverre Braut, Norwegian Board of Health Supervision Supervision of Quality by Health Authorities ?

Anders Baalsrud, Chief of patient safety staff, Oslo university hospital Quality implementation in hospitals Patient safety in everyday practice

13:00-14:30:

Senior Researcher Ellen Deilk?s, Norwegian Knowledge Centre for the Health Serrvices Patient Safety Culture + In Safe Hands - the Norwegian patient safety campaign 2011 - 2013

14:00-15:00:

TBD

?

Research Director ?yvind A. Bjertnes, Norwegian Knowledge Centre for the Health Services Client satisfaction and Measuring Client Ouality

12:30-14:00:

Ole Tjomsland, Director of Quality and Specialist Areas South East Regional Health Trust. Quality and patient safety in a regional Healthtrust with focous on leadership.

14:00-15:00:

TBD

?

Professor Geir Joner, HELSAM/HELED

Health Registers

Quality Indicators

?10:45-12:00:

Director Torild Skrivarhaug, MD

The Norwegian Childhood Diabetes Registry

How may a register improve quality?

12:30-15:00:

Group work ?

TBD

11:00-12:00:

Summary of the course, evaluation

13:00-15:00:

Self study ?