NOTE: The screenshots are from MacOS 13 Ventura, and deviate somewhat from MacOS 11 and 12, but the process is similar.
Not receiving emails? Try this first.
If you have been moved to the new email solution (MS365) and are not receiving emails, you need to do this first: Remove your mail account and then add it again. Here's how you do it:
1. Click on the Apple menu (top left corner). Select System Settings and then Internet Accounts.
2. Click on your UiO email. It may be named Exchange, UiO, your username, or something similar.
3. Click on "Delete Account..." and confirm that you want to delete it.
- You will then be returned to the Internet Accounts page, and you can proceed to step 2 in the guide below.
To setup your mail
- Open the Apple menu (top left corner), and select System settings → Internet accounts
(If you have not used Apple Mail before on this computer, you can skip point 1 and open the mail program by clicking the icon in the dock. You will then start point 2) - Click Add Account... and select Exchange
- Enter your email address in the email address field. Click Log In
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Confirm that the information is correct and click Log in.
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You are forwarded to 2-factor authentication. Type your UiO password. The next screen will show you a two digit number
- A notification on your phone should prompt you to open Microsoft Authenticator.Type in the number from the Mac, and verify the log in.
- Back on the Mac, a screen with a list of all service available is shown. Deselect any services you do not wish to use, and click Done
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