What is Request Tracker (RT)?
- Used at UiO for handeling requests and inquieries in an efficient manner.
Requests enter the RT system via email. Cases can also be registered in RT from phone conversations, visits etc. Requests are solved systematically and kept with a record of all communication regarding the request.
Use RT
RT is accesiible to all employees at UiO.
What can be stored in RT?
Apply for a new RT queue
Help and user manuals
If you send an e-mail to an e-mail address the UiO, and you immediately receive an answer with [rt.uio.no #xxxxxxxxx] added to the subject, your e-mail was received by an RT queue. The first answer is automatic, but you will receive an answer from a person later.
→ Tips for requestors and when answering an e-mail sendt from RT
Search the user manual
Call us
Opening hours are weekdays from 08:30 to 17:00 and Saturdays from 10:00 to 15:00.
Phone number: 22 84 00 04
Book a Zoom meeting
Students and employees can book a Zoom meeting with UiO Helpdesk. Available hours are Tuesday to Thursday between 11:00 and 13:00.
Book a video call
RT-related questions
Fill in form (Norwegian only)