The computer cannot find the wireless network
Make sure that the network interface controller (NIC) is not deactivated. On laptops there is often a button or a key combination you have to use to turn the NIC off or on. If you do not know how to do this on your computer, talk to your local IT staff or contact the supplier.
Cannot connect to eduroam
Make sure that the wireless works by connecting to "uioguest".
Is the password and/or username valid?
- Verify by logging in to webmail.uio.no.
- If your username is working on the webmail, but not on eduroam, you have been blocked from the wireless network. In case this happens, contact IT services.
- If you are connected, but the Internet is not working: Make sure that you do not have a static IP adress or wrong DNS. Contact your local IT or Houston if you need to know how to check this.
Add new profile with automatic setup
Connected to eduroam but do not have internet access
- Make sure that you do not have a static IP adress or wrong DNS.
Delete the network/network profile
Troubleshooting
Windows
Microsoft: Troubleshooting with Windows 10
Mac
Apple: Troubleshooting with MacOS
Apple: Troubleshooting with iOS
Linux
- If you are using NetworkManager to connect, look in the /var/log/wpa_supplicant.log to see if anything shows up. If you are using wpa_supplicant manually, try using wpa_supplicant with -DD.
- NB! Deactivate the wireless on NetworkManager if you are using wpa_supplicant manually, or else you will be running to versions at the same time.
Contact
If you are still experiencing problems, contact your local IT staff or IT services for further troubleshooting.