FAQ: Frequently asked questions

FAQ - Frequently asked questions

Why does my meeting time out after 40 minutes?

If your meetings shut down after 40 minutes it is likely that you are using the free version of Zoom. In order to use the full version of Zoom, you need to login to Zoom with your UiO account.

How can an external non-UiO user host a Zoom meeting?

How to let an external non-UiO user become the host of a Zoom meeting.

How to avoid unwanted participants?

By default a meeting is open in the sense that anyone can join. There are several ways to protect your meeting. Sometimes you want to be absolutely sure that no new participants are allowed, but other times you may just want to avoid anyone stumbling into your meeting by accident. Below are a few steps you may take to avoid unwanted participants.

Use generated meeting ID	This is the weakest form of protection. When using your personal meeting ID, you may experience that people stumble into your meeting when they're not supposed to. One example can be if you have scheduled two consecutive meetings using your personal ID. Participants in arriving early for the second meeting may accidentally join the first if it hasn't ended. Use generated ID to get a random, unique ID for your meeting. Avoid using your personal ID as a general rule.
Password protection	You may set a password for your meeting when scheduling the meeting. Any participant must enter the password when joining. Consult the user documentation for details.
Waiting room	You may enable the waiting room feature in the advanced meeting settings. This is useful when the same meeting room is used for several meetings in a short time-frame. Or when some participants shall join only a part of a meeting. The new participants will then be put in the waiting-room until a host admits them. They can also be put back in the waiting-room by the hosts. Consult the user documentation for details.
Lock meeting	As a host, you can lock the meeting at any time. Open the participants list and click on More at the bottom. Here you can lock the meeting and make sure no other participants can join.

See also this Zoom article: How to Keep the Party Crashers from Crashing Your Zoom Event

Where can I get the Outlook plugin?

The plugin for Microsoft Outlook should be installed by default on all managed Windows desktops and Macs. If you have a managed Windows or Mac and don't have the Outlook plugin, consult your local IT department for assistance. For un-managed home computers etc. you can download and install from here: https://zoom.us/download

Can I save the meeting chat?

Yes, the meeting chat can be saved. In order to save the chat, click on the three little dots at the bottom right corner of the chat window. In the menu that appears, click on Save Chat:

When the chat has been saved on the local hard drive, you will be notified:

If you click on Show in Folder, Zoom will execute a file manager or similar. How this works depends on the operating system:

Notes about saving the chat!

1. The meeting host have the option to turn off the participants' ability to save the chat.
2. The option to automatically save chat upon exit is turned off and locked globally due to privacy concerns.
3. If the host or a co-host saves the chat log, any and all private chats between any participates is included in the saved chat log. Private chats are as such not private from the hosts.

Why can't I install apps from the Zoom App Marketplace?

The ability for users to install apps from the Zoom App Marketplace is turned off globally for UiO users. This is due to security and privacy concerns, as we aren't able to verify what exactly a particular app does with the data it collects (if any), as well as security vulnerabilities in the app itself.

Can I call in to a phone number to join a meeting?

Yes, you can. The phone-in service is supported at UiO, but individual meetings may disable this feature. The two phone numbers for Norway are +4723960588 and +4773494877. When prompted, enter the meeting number without dashes or spaces, followed by a hash (#).

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Tips and Tricks

Hot Keys and Keyboard Shortcuts

Zoom has several hot keys and keyboard shortcuts that allow for fast selection of features without using the mouse. They are listed in the Zoom client settings, under Accessibility, and are also listed in this Zoom article. The in-meeting keyboard shortcuts that we find to be most useful are listed here.

Windows and Linux:

Alt+V	Start/Stop Video
Alt+A	Mute/unmute my audio
Alt+M	Mute/unmute audio for everyone except the host (available only to the host)
Esc	Enter/Exit full screen mode*
Alt+U	Show/Hide Participants panel
Alt+Y	Raise/lower hand
Space	Push to speak while muted*

* May not work on Linux, particularly if running Wayland

Mac:

Command(?)+Shift+V	Start/Stop Video
Command(?)+Shift+A	Mute/unmute my audio
Command(?)+Control+M	Mute audio for everyone except the host (only available to the host)
Command(?)+Control+U	Unmute audio for everyone except host (only available to the host)
Command(?)+Shift+F	Enter/Exit full screen mode
Command(?)+U	Show/Hide Participants panel
Option+Y	Raise/lower hand
Space	Push to speak while muted

 

Make sure that video and audio devices are working prior to meeting

Before entering a meeting, test the audio (i.e. speaker and microphone) to make sure that they are working, and that the speaker volume and microphone gain isn't set too high or too low.

Also check that the image from your camera looks OK. Smudge, fingerprints etc. on the camera lens can distort the image.

Turn off system sounds if not using a headset

If using regular speakers (i.e. not a headset), any system sounds such as bells and chimes can be picked up by the microphone and heard by other participants in the meeting. These system sounds can be a major source of disturbance in the meeting and should be avoided.

System sounds can be switched off in Windows using the Control Panel:

1. Start -> select Control Panel
2. Select Sound -> Sounds -> Sound Scheme
3. Choose No Sounds from the list
4. Select OK and close Control Panel

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Known Issues

Sound problems on Linux when returning from a breakout room

The Zoom client on Linux has issues with the sound when returning to the main room from a breakout room. Typically either the speaker or microphone (or both) stops working. This can usually be fixed while in the meeting, by selecting another device for input or output (whichever stopped working) and switching back. We don't know what causes this behaviour, but we suspect that it's an issue with the older client available for Linux.

Change log for the UiO Zoom configuration

Change log

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